Shipping policy
SHIPPING POLICY
PadeLGBT merchandise is produced and shipped through our third-party fulfilment partners. Because many items are made to order, please allow time for both production and delivery.
ORDER PROCESSING
After your order is confirmed, it will be sent to our fulfilment partner for production. Processing times vary depending on the product and current order volumes.
Once your order has shipped, you will receive a shipping confirmation with tracking information where available.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your order, delivery destination and available shipping method.
DELIVERY TIMES
Estimated delivery times are shown during checkout where available. These estimates include shipping time but may not always include the time required to produce your order.
Delivery estimates are not guaranteed. Delays may occasionally occur due to carrier disruptions, customs, public holidays, high order volumes or other circumstances outside our reasonable control.
MULTIPLE SHIPMENTS
Products in the same order may sometimes be produced at different fulfilment locations. As a result, your order may arrive in more than one package and at different times.
INTERNATIONAL ORDERS
We may offer shipping to countries outside the Netherlands. Available destinations and shipping options will be shown during checkout.
For deliveries outside the European Union, customs duties, import taxes or other local charges may apply. Where these charges are not collected at checkout, they may be payable by the recipient.
INCORRECT SHIPPING INFORMATION
Please make sure your delivery address is complete and accurate before placing your order.
If you notice an error after ordering, contact us as soon as possible at padelgbt@gmail.com. Once an order has entered fulfilment or has been shipped, we may not be able to change the delivery address.
LOST, DAMAGED OR DELAYED ORDERS
If your order arrives damaged, appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery date, please contact us at padelgbt@gmail.com.
Please include your order number and, for damaged items, photographs of the item and packaging where possible. We will work with our fulfilment and shipping partners to investigate and resolve the issue.
RETURNS
For information about returns, exchanges, cancellations and refunds, please see our Return and Refund Policy.
CONTACT
For questions about shipping or an existing order, contact:
Stichting PadeLGBT
Email: padelgbt@gmail.com